Our Quality Policy
North Shore Steel is a steel service center with a strategic differentiation of industry-leading speed and customer service. Our Core Values are: Be Safe Always, Do the Right Thing, Provide Great Service, Take the Initiative and Maximize Your Potential.
We fulfill these values by:
- Ensuring all requirements and expectations are met;
- Promoting a company-wide culture of awareness and commitment to ensuring customer satisfaction; and
- Emphasizing the continual improvement of our services and processes to provide the highest quality product and the best customer experience possible.
These outcomes are achieved through strategic initiatives, with a focus on growth strategies, service, corporate culture, and safety.
Success of our initiatives results from effective communication, robust training, proven procedures, appropriate tools, and a quality culture that fosters continual improvement.
North Shore Steel’s Management ensures this policy is communicated to and understood by all employees.